- DO WE NEED TO BOOK TREATMENTS AND USE OF THE SPA IN ADVANCE? To avoid disappointment, we strongly recommend booking all treatments and the use of the spa facilities in advance, by contacting the SHISEIDO SPA Milan.
- WHAT IS THE CANCELLATION POLICY? In order to confirm the appointment at the desired time, guests are invited to book in advance. The booking must be guaranteed with a valid credit card, telephone number and e-mail address. All booking changes or cancellations must be communicated to SHISEIDO SPA Milan one day prior to the appointment. If otherwise, 100% of penalty will be applied.
- WHAT IS THE MINIMUM AGE TO USE THE SPA FACILITIES AND TREATMENTS? The entrance to our facilities ( sauna, steam room, salt room, ice room and relax room, fitness room ) is not allowed to kids under 18. Pool and Jacuzzi are allowed only for hotel guests under 16 with adult supervision!
- WHAT TIME SHOULD I ARRIVE? Guests are kindly requested to arrive at least 15 minutes prior to the scheduled appointment. In case of delay, the treatment will be shortened in order to respect the daily schedule.
- DO YOU HAVE LOCKERS TO SECURE MY BELONGINGS? Lockers are available inside the changing rooms, which are activated by a combination.
- ARE THERE ANY RULES OF ETIQUETTE? SHISEIDO SPA Milan is located on the 6th floor of the Hotel and it is a well-being and relaxation oasis. Guests are kindly invited to respect the privacy and tranquility of others. During the stay in the SPA, it is strictly forbidden to smoke and to use mobile devices. Guests entering pool, steam room, sauna and relaxation areas are kindly requested to wear bath suite and to behave in the respect of the environment. Guests are invited to follow hygiene and safety rules and are not allowed to bring food, drinks and animals inside the SPA areas. SHISEIDO SPA Milan reserves the right to ask guests not respecting the above rules to leave the SPA. Guests are adviced to avoid any hair removal or shaving in the few hours preceding the treatment and to communicate any kind of allergies or diseases on the controindication list at the reception of SHISEIDO SPA Milan.
- WHAT IS THE SPA ENTRANCE FEE FOR GUESTS NOT STAYING AT THE HOTEL? The SPA entrance fee for outside guests is € 40 per person for 1.5h from Mondays to Fridays and € 80 per person for a stay of 2h on Saturdays, Sundays and festive days. Instead, booking a 50 min or 80 min treatment, the SPA stay for 1h is included.The SPA entrance fee includes access to the rooftop pool, wellness and relaxation areas, including sauna, steam room, ice shower and fitness center.